Frequently asked questions

Every price on the site is in US dollars (USD), for all customers.

At checkout you can pay by card (via Stripe) or with PayPal. Payments are processed on secure, PCI-compliant platforms; we never store your full card number. Your statement shows “PLUMBWORX SHOP”.

Yes. Payment is handled by our payment partners over encrypted connections. See our Privacy Policy for how we handle your data.

We ship worldwide. A few remote destinations may be unavailable at checkout — see our Shipping & Delivery Policy.

Orders of $55 or more get free standard shipping. Otherwise a flat rate is shown before you pay.

Yes — we email tracking when your order ships.

For deliveries outside the UK, any import duties or taxes are set by your country and are the recipient’s responsibility.

14 days from delivery for unused items in their original packaging. See the Refund & Returns Policy for full details.

Hygiene items can only be returned if they are unused and still sealed in their original packaging, unless the item is faulty.

Email support@plumbworx.shop within 48 hours with photos and your order reference and we will replace or refund it free of charge.

Adhesive items are rated for smooth, non-porous tile or glass and each product page lists the weight limit. They are not suitable for textured, porous or freshly painted surfaces.

No. We are a products retailer only. We sell organisers and accessories that you fit yourself following the guidance on each product page; we do not provide plumbing, heating, installation or repair services.

Wipe with a damp cloth and dry after deep cleans; avoid abrasive scourers. Each product page lists specific care notes.